Last updated on Oct 3rd 2023

VOUGELAND believes in helping its customers as far as possible, and has therefore a liberal cancellation & Refund policy. Under this policy:

1. Refund Eligibility:

  • Refunds are available for eligible items as per our Return Policy.
  • Customers may request a refund within 10 days of the purchase date.

2. Eligible Reasons for Refund:

  • Damaged or defective items.
  • Incorrect item received.
  • Dissatisfaction with the product quality.

3. Refund Processing Time:

  • Refunds will be processed within 7 business days from the date we receive the returned item(s) and complete the inspection.

4. Mode of Refund:

  • Refunds will be issued via the original payment method used for the purchase.
  • For cash on delivery purchases, refunds will be issued through the online payment method
  • For purchases made using credit/debit cards, the refund will be credited back to the same card. It may take additional time for the refund to reflect in your account, depending on your bank.

5. Exchanges:

  • Exchanges are available for items that meet the criteria outlined in our Return Policy.
  • If the desired item is out of stock, a store credit or refund will be provided.

6. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase.
  • To cancel an order, please contact our customer support team at [].

7. Non-Refundable Items:

  • Perishable goods, undergarments, swimwear, and sale items are non-refundable.

8. No Refund/Cancellation:

  • We reserve the right to decline a refund or cancellation request if the conditions outlined in our Return Policy are not met.
  • In cases where a cancellation is not possible, the customer will be notified and the order will be processed as usual.

9. Contact Information: For any inquiries or to request a refund or cancellation, please contact our customer support team at [].

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