1. Return Window:
Customers may initiate a return within 10 days from the date of purchase to be eligible for a refund, exchange, or store credit.
2. Return Requirements:
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Proof of purchase (receipt, order number) is required for all returns.
- Returns of customized or altered items will not be accepted.
3. Process of Return:
- Contact our customer support at [ support@vougeland.com] to initiate the return process.
- Provide details of the item(s) being returned, reason for return, and order number.
- Please securely package the item(s) and our courier partner will pick them up from the provided return address.
- Once we receive and inspect the returned item(s), we will process your refund, exchange, or issue store credit within 3-5 business days.
4. Refund Process:
- Once your return is received and approved, we will initiate your refund within [3–5 business days]. Refunds will be issued in the original payment method used for the purchase.
- For cash on delivery purchases, refunds will be issued through the online payment method
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchange Process:
- Exchanges are subject to product availability. If the desired item is out of stock, we’ll issue a store credit or a refund.
6. Damaged or Defective Items:
- If the item received is damaged or defective, please contact us within 7 days of receipt to arrange for a replacement or refund.
7. Cancellation Policy:
- Orders can be canceled within 24 hours of purchase. Please contact us for cancellation requests.
8. Contact Information: For any inquiries or to initiate a return, contact our customer support team at [ support@vougeland.com].