1. Return Window:

Customers may initiate a return within 10 days from the date of purchase to be eligible for a refund, exchange, or store credit.

2. Return Requirements:

  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Footwear must be returned in its original packaging.
  • Proof of purchase (receipt, order number) is required for all returns.
  • Undergarments, swimwear, and sale items are final sale and not eligible for return.
  • Returns of customized or altered items will not be accepted.

3. Process of Return:

  • Contact our customer support at [ support@vougeland.com] to initiate the return process.
  • Provide details of the item(s) being returned, reason for return, and order number.
  • Please securely package the item(s) and our courier partner will pick them up from the provided return address.
  • Once we receive and inspect the returned item(s), we will process your refund, exchange, or issue store credit within 7 business days.

4. Refund Process:

  • Refunds will be issued in the original payment method used for the purchase.
  • For cash on delivery purchases, refunds will be issued through the online payment method
  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Process:

  • Exchanges are subject to product availability. If the desired item is out of stock, we’ll issue a store credit or a refund.

6. Damaged or Defective Items:

  • If the item received is damaged or defective, please contact us within 7 days of receipt to arrange for a replacement or refund.

7. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase. Please contact us for cancellation requests.

8. Contact Information: For any inquiries or to initiate a return, contact our customer support team at [ support@vougeland.com].

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