1. Return Window:

Customers may initiate a return within 10 days from the date of purchase to be eligible for a refund, exchange, or store credit.

2. Return Requirements:

• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Footwear must be returned in its original packaging.
• Proof of purchase (receipt, order number) is required for all returns.
• Undergarments, swimwear, and sale items are final sale and not eligible for return.
• Returns of customized or altered items will not be accepted.

3. Process of Return:

• Contact our customer support at [ support@vougeland.com] to initiate the return process.
• Provide details of the item(s) being returned, reason for return, and order number.
• Please securely package the item(s) and our courier partner will pick them up from the provided return address.
• Once we receive and inspect the returned item(s), we will process your refund, exchange, or issue store credit within 7 business days.

4. Refund Process:

• Refunds will be issued in the original payment method used for the purchase.
• For cash on delivery purchases, refunds will be issued through the online payment method
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Process:

• Exchanges are subject to product availability. If the desired item is out of stock, we’ll issue a store credit or a refund.

6. Damaged or Defective Items:

• If the item received is damaged or defective, please contact us within 7 days of receipt to arrange for a replacement or refund.

7. Cancellation Policy:

• Orders can be canceled within 24 hours of purchase. Please contact us for cancellation requests.

8. Contact Information: For any inquiries or to initiate a return, contact our customer support team at [ support@vougeland.com].