Last updated on Oct 3rd 2023

1. Shipping Timeline:

• Orders will be processed within 1-2 business days after payment confirmation.
• Standard shipping within [India] typically takes 5-8 business days.
• Expedited shipping options are available for faster delivery.

2. Order Tracking:

• Order tracking is available for most shipments and will be provided to customers via email once the order is dispatched.
• Customers can track their orders using the provided tracking number through our website or the designated shipping carrier’s website.

3. Shipping Fees:

• Shipping costs are calculated based on the shipping method selected and the destination.
• Free shipping may be offered for orders exceeding a certain amount, as specified on our website.

4. International Shipping:

• We offer international shipping to select countries. Shipping times and costs may vary based on the destination.

5. Return Process for Tangible Goods:

• If you wish to return a tangible item, please refer to our Return Policy for detailed instructions and eligibility criteria.

6. Return Process for Digital Goods:

• Digital goods (e.g., e-books, digital patterns) are non-refundable once purchased and downloaded.

7. Undeliverable Packages:

• If a package is deemed undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipping.

8. Delays and Force Majeure:

• In the event of unforeseen circumstances (e.g., extreme weather, natural disasters, strikes), shipping times may be affected. We appreciate your understanding during such occurrences.

9. Contact Information: For any inquiries regarding shipping or to report issues with your order, please contact our customer support team at [ support@vougeland.com].